1. Introduction
These Terms and Conditions govern the provision of cleaning services by Spotless Solutions Cleaning Group. By booking or using our services, you agree to be bound by this Agreement.
2. Services Provided
We offer residential and/or commercial cleaning services, which may include.
- General Clean.
- Deep Cleaning
- End of Tenancy Cleans
- Builders Cleans
- Specialty add-ons (e.g., Upholstery, Appliance Cleaning.)
- Drainage Unblocks (24/7 Service)
- Pressure Washing
Services will be delivered as outlined in the agreed-upon service plan or invoice.
3. Booking and Scheduling
- All appointments must be scheduled in advance.
- A minimum of 24 hours’ notice is required for cancellations or rescheduling.
- We reserve the right to refuse or cancel services for any reason, including unsafe working conditions.
4. Pricing and Payment
- Rates are based on the scope of services requested and property size.
- A deposit may be required at the time of booking.
- Payment is due upon completion of services unless otherwise stated.
- Late payments may incur a fee of £10 per week overdue.
- If an hourly rate is agreed, a minimum of a 2 hour charge will be applied. Even if the time worked is less than this.
5. Cancellations and Refund
- Cancellations made with less than 24 hours’ notice may incur a cancellation fee of 50% of the service fee.
- No refunds will be issued for completed services unless a service guarantee applies.
6. Client Responsibilities
- Ensure access to the property at the scheduled time.
- Secure pets and valuables.
- Notify us of any hazardous conditions or special instructions.
7. Satisfaction Guarantee
- If you are not satisfied with our service, you must notify us within 24 hours of service completion. We will return to re-clean the disputed area at no additional cost, provided the complaint is valid and in scope.
8. Damage and Liability
- While we take care in cleaning your property, we are not liable for pre-existing damage or items that are improperly secured.
- Any damages caused by our staff must be reported within 24 hours.
- Our liability is limited to the cost of the service provided or repair/replacement of the damaged item (whichever is lower).
9. Insurance and Employees
- All staff are vetted and covered under Spotless Solutions Cleaning Group’s liability insurance.
- We do not subcontract unless otherwise agreed in writing.
10. Privacy
- We respect your privacy. All information collected is used solely for the purpose of providing services and is not shared without your consent.
11. Changes to Terms
- We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any revised terms.